Tell all your friends bad staffing problem. Complaints made it worse We take pride in our jobs and our staff will go out of their way to satisfy each and every customer. There does come a time, usually with a full moon, that no matter how hard you try, you just can't please everyone. Seems to have been the case here. At times, a customer is not able to obtain a seat at their favorite table game. This is certainly unfortunate.
However, our Casino Staff is made aware and will always keep an eye out and alert the customer when one does become available. This can be frustrating for the customer at times, especially if that is the only game they want to play. We have a policy to offer complimentary drinks to all players as long as they are gaming.
Otherwise, we offer a cash bar. Recently, which we believe may be this instance, we a had this situation and because our Assistant Manager Annie was not permitted to serve a complimentary drink, we had a disgruntled passenger. Unfortunately this passenger took their frustration out on Annie as well as our Casino Shift Manager, using vulgar language and rude remarks. She was doing her job and following policy and did not let this certain situation phase her as she always has a smile on her face and maintains the highest level of customer satisfaction.
I visited the Big M Casino boat yesterday and here is my honest review: Location- the boat is super easy to find- just plug in the address into your GPS and go! Signage appears as you get closer to the boat. Convenient, free parking which was nice. Boarding- easy, easy, easy! As a first timer simply show your ID and complete a registration form for a discounted fee to come on board. Food- the buffet is located on the second level. Everything looked fresh and smelled delicious.
My only complaint was the fried chicken. It was so hard there's no way they could have fried that chicken the morning of. My best guest is it was yesterday's chicken reheated. The roast beef, veggies, and salad bar were very good. The dessert bar was pathetic!
Casino- The ship set sail promptly at and you have to wait until you reach international waters to play. By the slots were turned ion and the tables were open. If you play tables I strongly advise you to take your player's card and lay it down on a place at the table to save your spot! Overall, I enjoyed this cruise and plan to go back next week since I only live 3 hours away! The boat was clean, looked much better than the last casino boat we were on in Little River, but the slots to choose from were pretty much the same.
Their was little variety and they were dated. I was informed to stay away from the lunch buffet - two people said the food was nasty, so I did. If this cruise was at least one hour shorter it would've been more enjoyable perhaps if I was constantly winning the time would've flown by! Skip to main content. Log in to get trip updates and message other travellers. Big M Casino.
Review Highlights. Reviewed 5 weeks ago. Reviewed 4 May Review of Big M Casino. Date of experience: June Report response as inappropriate Thank you. We appreciate your input. See all reviews. Reviews Write a review. Filter reviews. Traveller rating. Excellent Very good Average Poor Terrible Traveller type. Time of year. Language All languages. All languages. English Portuguese 1. Show reviews that mention. All reviews non smoking top deck table games international waters evening cruise boat ride bacon free play myrtle beach sea sickness staff was friendly live music slots buffet gambling boarding dealers.
These would conduct "Cruises to Nowhere", consisting of a three-mile cruise from the Florida coast into what was then considered international waters. Boulis named the fleet the SunCruz Casino line. By the time of its sale in , SunCruz was earning tens of millions of dollars of profits annually, and had over 2, employees. In September , SunCruz discontinued operations at Palm Beach,  and service has subsequently been discontinued at Daytona and Treasure Island as well.
In , Horry County sued the operator of SunCruz Aquasino for breach of contract , alleging that SunCruz had failed to make payments to Horry County for passenger fees received during the months of August and September The company's position was that it had protested the boarding fees from the beginning of their relationship with the county, stating they were onerous. Even so, they had continued to pay those fees in good faith. However, when the county did not seem to be doing enough regarding the illegal gambling, they suspended payments, entering into negotiations with the county to reach a compromise.
It was during these negotiations when the county filed its lawsuit. On July 23, , Horry County Circuit Judge Benjamin Culbertson ordered SunCruz Casino to start paying the passenger boarding fees as stipulated in the agreement, but did not issue a ruling on any alleged past due amounts. From Wikipedia, the free encyclopedia. The neutrality of this article is disputed. Relevant discussion may be found on the talk page. Please do not remove this message until conditions to do so are met.
December Learn how and when to remove this template message. Main article: SunCruz Casinos.
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Located minutes away from Myrtle Beach and the Brunswick County Beaches of North Carolina, you will have the opportunity to experience Vegas-style casino gambling while taking a scenic cruise on the Atlantic Ocean. The SunCruz Aquasino will take you on an exciting five-hour cruise aboard a six hundred passenger, two hundred twenty foot long casino boat. There are early afternoon and evening cruises available, perfect for those who want to squeeze in a few hours at the beach first before placing their bets later on in the evening.
On the Aquasino, you will find a wide array of games that will be sure to please any adventurous gambler. Try your luck at one of the many slot machines available, boasting the loosest slots in the Carolinas. Some new slots also have the new Ticket In, Ticket Out feature. Try your hand at one of several Blackjack tables and see if you can hit that elusive twenty-one and win big! With small bet tables as well as an exclusive high-limit table, there is always a place for you to try and win Blackjack.
More Vegas-style fun can be found at the Craps tables, Poker Tables, and Roulette Wheels and with chances to bet on your favorite sporting events, you will feel as though you are in the gambling capital on the high seas! Overall we had a good experience at the Big M Casino.
I had two minor issues, these were very minor issues, but I felt the need to note them. Before we even got to go into the registration center a crew member confronted me and said that they did NOT allow the bandanna style masks and offered me a surgical style mask. Also, I am a diabetic and my wife had two packs of snack crackers in her purse. The crew member confiscated the crackers. We were NOT trying to circumvent the selling of food or drinks while on board.
But as my pappy would say "it is what it is" I would note that since my friends booked the tour I did not read and disclaimers regarding what you could wear or bring on board. Read more. Date of experience: January Helpful Share. Christina S wrote a review Nov Munroe Falls, Ohio 3 contributions 3 helpful votes.
Really disappointed in my trip. Covid 19 has been a good excuse to provide lousy service. My biggest beef is with the elimination of the evening cruise. Also the lack of the buffet. The machines were really tight and the drink service lousy. Date of experience: November Cicero Y wrote a review Sep Prepare to be pampered and spoiled. I have been going on the Big M Casino boat for years and I highly recommend you experiencing true Southern Hospitality at its best.
Now you may not always be a winner, but if you were, people would be lined up from California to Little River Inlet, SC. I do win many more time than I lose and that is why I go so often. They treat you like family. Some people have given poor reviews mostly because they may not have hit a jackpot. That to me is very unfair. They have over slot machines, many types of card tables, roulette, craps and no one is ever twisting your arm.
If you don't feel like the game you are playing is working for you, just get up and move. I hve been going for several months on multiple times per week and feel completely safe. If you decide to stop playing you can always go outside and enjoy the beautiful views of the Atlantic Ocean.
Their entire staff is dedicated to making fond memories for you, your friends and families. The best mixed drinks and food as well. Loyal Big "M" Casino patron …. Date of experience: September Thank you very much for your great review! See you on board soon! Lori B wrote a review Jun Naugatuck, Connecticut 3 contributions. Great day out. I love this boat. It's very beautiful scenery going out. You can sit outside and relax, or gamble.
Blank jack, poker, other games. Plenty of slots from penny up. The buffet is really very good.
Description from SunCruz Casino. The most exciting casino action in the Carolinas returns on an exciting 5-hour gaming cruise! Join us on board the ft. Take home your share of huge slot payouts today, and rake in the winnings on all your favorite table games. It's the safe bet for golfers looking for swinging fun beyond the course! Real Blackjack! Exciting Roulette! Thrilling Craps 5x Odds! Sportsbook Wagering! Full-Course Lunch or Dinner!
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